questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Payments & Discounts
1. General Questions
What is your return policy?
We do hope you are delighted with your recent purchase. However, if you are not entirely satisfied, you can choose to exchange or receive a refund. For more information please see return policies.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. However, we are unable to cancel or amend orders after they have been shipped.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer returns, so you can try our products risk-free.
2. Payments & Discounts
Which payment methods are accepted?
We accept payment from major credit cards (Visa, Mastercard, American Express, and Discover), PayPal.
How do I use the welcome discount?
When you sign up for our newsletter, you’ll receive a 10% discount code. You can use this code once.
Do you offer volume discounts?
Yes! volume discounts are offered on qualifying orders. To learn more visit our Corporate Orders .